Before you begin your draft, gather all the information you will need to include in your complaint letter. This information may include the time, date, and location that you purchased the goods or services, reference or invoice numbers, and records of previous communication with the company. To support your complaint, you may need to enclose copies of documents such as receipts with your letter.
What to include in a complaint letter
When writing a complaint letter you should:
- Describe your problem and the outcome you want.
- Include key dates, such as when you purchased the goods or services and when the problem occurred.
- Identify what action you’ve already taken to fix the problem and what you will do if you and the seller cannot resolve the problema.
- Ask for a response within a reasonable time.
- Attach a copy of any supporting relevant documentation such as a receipt or invoice.